Whitebox

Privacy Policy

Last Updated: January 2026

Welcome to Whitebox, a Generative Artificial Intelligence (GenAI) based brand monitoring service (the "Service"). The Service was developed and is owned and operated by Whitebox Ltd. ("Company" or "we", "us", "our"). This Privacy Policy describes how we collect, use, process, and disclose your information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

When you use our Service, you may provide us with:

  • •Account Information: Name, email address, company name, job title, and other registration details
  • •Customer Data: Any information, data, or input you make available to us for the purpose of providing the Service, including brand names, keywords, monitoring parameters, and business information
  • •Payment Information: Billing details and payment card information (processed securely through third-party payment processors)
  • •Communications: Information you provide when you contact us for support, provide feedback, or communicate with us

1.2 Automatically Collected Information

When you access our Service, we automatically collect:

  • •Usage Data: Information about how you use the Service, including features accessed, queries made, and time spent on the platform
  • •Device Information: IP address, browser type, operating system, device identifiers, and other technical information
  • •Log Data: Server logs, error reports, and performance data
  • •Cookies and Tracking Technologies: We use cookies and similar technologies to track activity and maintain session information

1.3 Third-Party Data

We may collect publicly available information about your organization from third-party sources, including AI platforms, search engines, and public databases, to provide and improve our Service.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • •Service Provision: To provide, maintain, and improve the Service, including monitoring AI platforms and generating insights and analytics
  • •Account Management: To create and manage your account, process subscriptions, and handle billing
  • •Communications: To send you service-related notifications, updates, security alerts, and support messages
  • •Personalization: To customize your experience and provide relevant insights based on your monitoring parameters
  • •Analytics and Improvement: To analyze usage patterns, improve our algorithms, and enhance Service functionality
  • •Security: To detect, prevent, and address technical issues, fraud, and security vulnerabilities
  • •Legal Compliance: To comply with legal obligations and enforce our Terms of Use
  • •Marketing: With your consent, to send promotional communications about new features, products, and events (you may opt out at any time)

Important Note on AI Training

We do not use your Customer Data to train the artificial intelligence models utilized by our Service. However, publicly available data (even if provided by you) may be used to improve our AI models.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Whitebox Ltd.

office@thewhitebox.io

Tel Aviv, Israel

We will respond to your inquiry within a reasonable timeframe in accordance with applicable data protection laws.